A collection of gathered insights from multiple techniques applied to a map of key stages to reveal rational and emotional milestone moments of the experience and areas requiring follow-up actions.
We help our clients identify gaps in their current experience and design a clear, relevant path forward with their Customer, B2B or Employee Experience strategies.
Immersive one-on-one or small group experiences that simulate real world processes and usage patterns to identify pain points and barriers.
Exploratory group discussions that reveal perceptions, opinions, beliefs and attitudes about your product, brand or idea through a multigenerational lens.
An in-depth conversation that uncovers key stakeholder views and explores decision frameworks that guide experience strategies.
Using client lists, Exult develops a cost-effective and highly responsive managed source of actionable feedback from customers, employees, suppliers and sponsors.
First-person exploration of stimuli using state-of-the-art Eye Tracking technology. Works in-store, online or in prototypical environments.
Understanding the date behind the story for a complete view of your customer or employee experience.